Directory of Known App and Portal Issues
It would be incredibly helpful to have a directory where users could reference any known issues that are being worked on by Catalyst. When issues are reported to us internally, we typically spend time doing our due diligence to ensure that everything is set up correctly and that it is not a user error. If we cannot resolve the issue internally we will then reach out to Catalyst. I am oftentimes finding that any issues that we cannot figure out internally are typically issues with the software. It seems that it would be more efficient for users as well as Catalyst staff to have a directory of these issues for reference. It would be helpful if the directory could include the date the issue was first detected, a description of the issue in language that is accessible to users, an estimated date or period of time to fix, and any status updates. I understand that there are a number of factors that, as a user, I may not be aware of that goes into how much time it takes to fix an issue (e.g., complexity, priority-level), but it seems that there can be a very wide range as to how long it takes to fix something. Depending on how the issue impacts users, if the fix is not going to happen for several months, we may need to put in place some different systems/practices in the interim which is why having an idea of how long it will take an issue to be fixed would be very helpful to have.