creating new account
Allow users to set their own password and PIN and DO NOT leave the burden of the PIN/Password reset issues on the administrative team. I waste more time trying to reset passwords and pins for new users than I do setting goals and objectives for my learners. It is unproductive and unacceptable. New staff immediately lose confidence when they are trying to access the software and cant. They have to constantly reach out, jump on phone calls, and go back and forth in messages until we figure out how to make it work.
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Anthony Porreca
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